Legal & Policies

Frequently Asked Questions

Need the short version? Start here before reaching out to support.

Updated December 7, 2025Style On Time Booking Platform

Common questions about booking, cancellations, refunds, payments, and home services on Style On Time.

Top Questions

  • How do I book an appointment?Choose a service, pick a salon/spa/beautician, select date and time, confirm booking, and pay if required.
  • Can I book home services?Yes. Select Home Service and provide an accurate address and reachable phone number.
  • What if the provider cancels?You can get a full refund if prepaid, reschedule, or choose another provider.
  • How do cancellations work?Cancel within the cutoff shown at booking. Late cancellations may have charges. Packages may have non-refundable deposits.
  • How do refunds work?Refunds are typically processed within 5-7 working days to the original payment method.
  • Can I reschedule?Yes, before the rescheduling cutoff (usually 6 hours). Some packages or peak slots may not allow rescheduling.
  • What payment methods are accepted?UPI, credit/debit cards, net banking, wallets, and cash if supported by the provider.
  • Are products included?Many services include standard products. Premium upgrades may cost extra; check details before booking.
  • How do I contact support?Email support@styleontime.app or call +91-0000-000-000.