Legal & Policies

Refund & Cancellation Policy

Transparent timelines and fees so you always know what happens next.

Updated December 7, 2025Style On Time Booking Platform

This policy explains how cancellations, rescheduling, no-shows, and refunds work on Style On Time for standard appointments and packages.

Cancellation by User

Free cancellation up to 4 hours before the appointment time for standard services unless otherwise stated at checkout. A small booking/service fee may still be deducted.
If you cancel after the cutoff, cancellation charges may apply based on prep/travel already done (up to 50-100%).
Prepaid bookings follow the refund timelines below; booking/service fees, convenience fees, or gateway charges are non-refundable.
Bridal / Marriage / Event package cancellations follow the Bridal Agreement and are not covered under this general policy.

If a provider cancels, you can choose a refund for the paid amount (a small booking/service fee may still be deducted) or reschedule with the same or another provider.
Repeated provider cancellations may lead to partner deactivation on Style On Time.

Refunds apply when cancellations meet policy rules, when a provider fails to deliver, or for duplicate/technical payments.
Processing timeline: typically within 24 working hours to the original payment method for eligible cases.
Booking/service fees, convenience fees, or payment gateway charges are non-refundable.
Partial refunds may apply depending on service progress and consumables used.

If the user does not show up or is unreachable, the booking may be marked completed and no refund will be issued.

Rescheduling is allowed up to 6 hours before the appointment, subject to provider availability.
Some packages, peak-time slots, or discounted bookings may not allow rescheduling. Bridal packages follow the Bridal Agreement.

Discounts, promo codes, and rewards are non-refundable. Only the paid amount (after discount) may be refunded per policy.
If a booking made with coupons/credits is cancelled, the discount or credits are not reinstated unless the provider is at fault and the offer terms allow reissue.
Incorrect application of coupons or credits by the user will not be refunded.

Report service issues within 24 hours of the appointment. We will mediate between you and the provider.